I will also bring up the fact of the "scare tactic" the managers/supervisors used while you were training to be sent home with your laptop their favorite thing was to say "Don't make us hunt you down to find out why you aren't taking calls", personally I don't think that was very professional. They also promise rotating shifts so that you will have a work/life balance but really it isn't much of a balance at all. The training says it is for 2 weeks but they don't tell you that they expect you to learn everything and have it down by the end of the first week and then they move you on to live calls for the second week. My experience working at Pure Talk USA, the upper management was horrible and very unorganized. I learned how NOT to treat the employees and how NOT to talk to employees.I filed a complaint to the CEO and wrote a letter and nothing was done. However I did learn something about the job. I gained a lot of experience and thank goodness I have a wonderful job and I was able to move on to a better career however PTUSA HAS BEEN the worst stressful, unorganized, miscommunicated place to work for. Apparently my new manager and supervisor did not like me. Meaning that they don't have to provide you any reason to terminate you. However we are in Georgia and in this state, it is an at-will state.
Even the unemployment office said that was not a reason enough for me to be terminated since I never received a warning. A whole misunderstanding and supposedly lack of communication at last minute I was terminated with no reason. I started as a customer service representative then I was moved to technical support then I was moved up as team lead which I gained more experience there. I was a hard worker for about 2 years, never called out, was always willing to work overtime, I knew all the departments including customer service, porting and technical support and I feel I was robbed by management. In order for you to move up in the company, you really have to suck up to the management. However, when management was changed last year, there was a complete 360 degree change. I really gained alot of calling center experience and my manager, at that time when I was hired, was very understanding and taught me everything I know. When I first was hired with Pure Talk, I was extremely excited.